Kirsti Freeman
MRI Assistant
The Leeds Upright MRI Centre
What made you want to work for Upright MRI?
I have worked in administration and reception since I left school many moons ago, I’ve always worked either in insurance or training I never thought all those years ago I would now be in the role I’m in. I got made redundant from my last job of 12 years and had no idea what I was going to do, I saw the job for Upright MRI advertised but it asked for medical experience. I applied anyway as I had always had a big interest in anything medical plus I had nothing to lose, it was the best decision I had ever made!
My interview was probably the best I have ever attended we chatted and drunk tea whilst discussing my fight in the car park with my umbrella, which I hadn’t known my now boss had witnessed!! Safe to say that we are not only work colleagues but also great friends.
What do you enjoy about your role at Upright MRI?
One of the main reasons I love working at the centre is no two days are the same. We never know how the days will go or what challenges we will face. Most of the MRI scans go smoothly whereas some can be challenging because the patient’s anxiety about the process, but this all adds to the excitement and variety of each day. On our most challenging days we always come together and strive for the best outcome for the patient.
What is the most rewarding part of your job?
I love speaking our patients and being able to take time to discuss the scanning process with them. Seeing some patients arrive at the Upright Centre so scared but leaving so happy that they had a successful scan makes it all worthwhile, and it is always nice receiving cards and chocolates (although it’s not so good for the waistline).
What are the values that drive you?
To always do the best that I can in my role to always be patient and caring towards our patients as their fears cannot be rationalised and some are more severe as others. Always be ready to adapt to the patient and situation and to always treat our patients the way I would like my friends and family members to treated.
I want our patients to always feel looked after and happy when they leave.
What is your secret talent, or something that has made you smile recently?
My secret talent would be Ballet Dancing – although it has been a while since my last attempt at a Pirouette!
